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Request claim mediation
POST
Request's parameters
PATH
claim_id
Claim ID. Unique identifier used to reference a specific claim in the system, essential for tracking and managing these claims.number
REQUIRED
Response parameters
id
Claim ID. Unique identifier used to reference a specific claim in the system, essential for tracking and managing these claims.number
resource_id
ID of the resource on which the claim is created and depends on the 'resource' parameter.number
status
Specifies the current state of the claim, indicating whether it is open or closed. It can take one of the following values:string
opened: Indicates that the claim is open.
closed: Indicates that the claim is closed.
type
Defines the nature of the claim being processed. It can take one of the following values:string
mediations: Refers to the process of mediating between parties in a claim.
cancel_purchase: Involves the process of cancelling a previously made purchase.
return: Pertains to the process of returning a purchased item.
View moreRequest
curl -X POST \
'https://api.mercadopago.com/post-purchase/v1/claims/{claim_id}/actions/open-dispute'\
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer TEST-2151*********762-03031*********750b665b7*********4dac477-1*********' \
Sample answer
{
"id": 5033102536,
"resource_id": 7138572864,
"status": "closed",
"type": "mediations",
"stage": "dispute",
"parent_id": null,
"resource": "shipment",
"reason_id": "PNR4071",
"fulfilled": true,
"quantity_type": "total",
"players": [
{
"role": "mediator",
"type": "payer",
"user_id": 242829175,
"available_actions": [
{
"action": "recontact",
"due_date": "2020-11-16T22:36:59.000-04:00",
"mandatory": true
}
]
}
],
"resolution": {
"reason": "already_shipped",
"date_created": "2020-10-02T01:12:31.000-04:00",
"decision": [
{}
],
"closed_by": "mediator"
},
"site_id": "MLA",
"date_created": "2020-09-30T09:48:06.000-04:00",
"last_updated": "2020-10-02T01:12:31.000-04:00"
}